Store Policy

Customer Care

At Global Trend, we believe that exceptional customer service is at the heart of every great shopping experience. Our team is committed to supporting you before, during, and after your purchase. Whether you have questions about our products, need help with your order, or simply want to provide feedback, we’re here to help. We strive to respond promptly and professionally to every inquiry, ensuring that you always feel valued and supported.

We’re more than just a store—we’re your partner in health, wellness, and quality living. Our customer care policy is designed to make your experience seamless, transparent, and worry-free. If you need assistance, you can reach us via email, phone, or social media. Our support team is available from 10 a.m. to 6 p.m. CET and we aim to respond within 24 hours. Your satisfaction is our priority, and we take pride in resolving any issue with care, respect, and speed.

Privacy & Safety
 

At Global Trend, protecting your personal information is a top priority. We are committed to maintaining the highest standards of privacy and data security to ensure a safe and transparent shopping experience for all of our customers. This policy explains how we collect, store, use, and safeguard your data when you visit our website or make a purchase.
 

How We Use Your Information
 

We collect only the data necessary to process your order and provide you with a smooth customer experience. This includes your name, shipping address, email, phone number, and payment details. Your data is used to:

• Process and confirm orders

• Deliver products and services

• Provide customer support

• Send order confirmations, tracking updates, and relevant post-purchase information

We may also contact you after a successful transaction to request feedback or offer related products that may interest you. You can opt out of these communications at any time.
 

Payment & Third-Party Services
 

All payments are securely processed through trusted third-party banking and payment gateways. We do not store your credit card details on our servers. These providers comply with international security standards (PCI-DSS) to ensure your financial information is handled safely.
 

Data Protection
 

Your data is stored on secure servers and protected with encryption and access controls. We do not sell, rent, or share your personal information with any third parties for marketing purposes.
 

Your Rights
 

You have the right to request access to your personal data, correct any errors, or request that your data be deleted.